Interview Filtering Made Easy

Webcam Problems

For some ReliScore tests, we require that your webcam is turned on. To check whether your webcam is working properly, please follow these instructions.

Basic Checks

  • Check that you are using an `https` url and not an `http` url. The webcam does not work with `http` urls.
  • Turn off video in Zoom. Stop all other apps that are using the video camera
  • If the system does not show you any error message related to the webcam, that means it is working, so you can just continue the test.
  • If the system gives an error message like "User refused permission", then you need to re-enable permissions. Go to the bottom of this page for instructions on how to do that: Chrome, Edge.
  • If you still have trouble, see the Testing your webcam link below

Testing your webcam


You will see a page that looks like this:

Give the site permission to use your webcam by clicking on "Allow"

After this, you'll see a screen like this

Click on "Start" to start the test

Your microphone will get tested first. If that is working you'll see a green tick mark against the microphone. After that, your camera is tested. If it is working, you'll see a green tick mark against the camera. If this happens, your webcam is working fine

If, instead of a green tick mark, you see a red cross, there is a problem with your webcam.

Fixing Webcam Problems

First, try visiting the same site with a different browser. You can try Chrome, Edge, or even Firefox.

Turn off all apps that are using video, including zoom

Make sure you are using `https` and not `http` in the URL.

If it still doesn't work, you will need to try this from a different device

Re-enabling webcam after disallowing

If you accidentally disallowed the webcam, follow these instructions to re-enable it

Google Chrome

  • Click on the triple dot ⋮ menu that you see at the top right
  • Click Settings
  • On the Settings page, scroll down until you see Site Settings, and click it
  • On the site settings page, find Click on that
  • On this page, click on "Allow" camera

Microsoft Edge

  • Click on the lock icon 🔒 that you see to the left of the URL in the address bar
  • Allow Camera Access
  • Now refresh the page
Back To Top